Terms and conditions
These are the standard terms of Via Outdoors Ltd ("we", "us" and "our") and all work undertaken by Via Outdoors Ltd shall be on these terms unless specifically varied in writing and agreed to by both parties prior to the event. Via Outdoors Ltd are registered and contacted at the following address:
Via Outdoors Ltd
10 Abram Close
The following terms and conditions form the basis of your contract with Via Outdoors Ltd. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking upon receipt of non-refundable payment (see below), we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them. These booking conditions only apply to the trip arrangements which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to "trip", "booking", "contract" or "arrangements" mean such trip arrangements unless otherwise stated. References to "departure" mean the start date of these arrangements.
1. Price & Payment
1.1 All prices quoted by Via Outdoors Ltd may be amended when agreed with the Client and the Client will reasonably consider any errors or omissions or where an increase is caused by a change in the circumstances beyond the reasonable control of Via Outdoors.
1.2 Any query arising from an invoice must be notified to Via Outdoors Ltd in writing by the Client within 10 working days of the date of the invoice receipt. Failure to comply will render the full invoice payable on the due date.
1.3 It is strictly the responsibility of the representative of the Client confirming the booking to inform all relevant parties of the payment terms, as set out by Via Outdoors Ltd.
1.4 Full payment for the transport element of the trip is required to confirm booking.
1.5 Balance Due – the balance of the optional extras of the trip shall be payable 14 working days prior to the event date.
1.6 Additional Expenses – any additional expenses or fees resulting from any changes made by the Client, that have not been quoted in the agreed proposal but subsequently incurred by Via Outdoors Ltd, will be invoiced separately after the event.
Payment will be due within 5 working days of presentation, any queries thereon raised within 3 working days of presentation and payment shall be made in accordance with clause 1.8. Via Outdoors Ltd will agree any additional expenses or fees with the client prior to these being incurred.
1.9 Methods of Payment: Bank transfer: Details available upon request to firstname.lastname@example.org. The Client must inform Via Outdoors Ltd in writing (preferably by email) of any bank transfers.
2.1 This clause applies to the following: where the client (a) cancels the entire event, (b) cancels partial use of the facilities for the event or (c) reduces the duration of the event as a result of which the contracted value is reduced.
2.2 Should an event be cancelled, the following cancellation charges will apply and extend to the total charge which includes: any required accommodation, guiding, instruction, equipment, pre-booked food and beverage charges. In addition, the client will settle any third-party charges incurred by Via Outdoors Ltd on behalf of the client.
More than 120 working days prior to the event Nil
120 to 61 working days prior to the event 50%
60 to 31 working days prior to the event 80%
31 working days or less prior to the event 100%
2.3 All cancellations must be received in writing from the client and will be deemed to take effect from the date of receipt.
2.4 Via Outdoors Ltd reserves the right to cancel the client’s booking if there has been a change of more than 40% of the client’s original contract. Written notification will be sent to the client.
2.5 Any postponements of confirmed and contracted business will be considered as a cancellation in accordance with the above cancellation clause. However, provided the revised event date is agreed and takes place within 130 working days of the original event date, payments received by Via Outdoors Ltd from the client shall form a credit towards the future event.
The client shall, in that eventuality, be liable for any and all costs or expenses incurred by Via Outdoors Ltd as a direct result of the postponement.
Some activities that the Clients choose to undertake during the trip may be inherently dangerous although clients’ activities are independent of Via Outdoors Ltd. As such neither Via Outdoors Ltd or its employees or agents shall be liable for any damage, loss, delay or expenses caused to the client, its employees, agents, licensees or invitees or any other persons attending the event except insofar as it results from the negligence of Via Outdoors Ltd or breach of contract.
4. Force Majeure
Via Outdoors Ltd shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God (other than one arising from or related to directly or indirectly from volcanic ash), strikes, lock outs, accidents, war, fire, breakdown of plant or machinery, and Via Outdoors Ltd shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
6. Package Travel Regulations
Trips arranged by Via Outdoors Ltd may fall within the scope of The Package Travel and Linked Travel Arrangements Regulations 2018. The details required by these regulations are provided here, before the point of sale and in the contract sent after the sale. The information required to be sent to the customer is listed in the following schedules:
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
8. Entire Agreement
This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.